FAQs
Products
Do you only engrave horses?
Not at all! We can create your piece regardless of the species or breed. So far, we’ve designed beautiful engravings of horses, dogs, cats, birds, fish and even humans.
Will it look like the picture I submitted?
Absolutely! Our skilled design team uses advanced engraving techniques to capture every detail of your horse—from the shape of their ears to the sparkle in their eyes.
What materials is it made of?
Our jewelry is crafted from medical-grade 316L stainless steel or coated with pure 18K gold/rose gold plating.
Will it turn my skin green?
Not at all! We use medical-grade stainless steel, which is tarnish-resistant and safe for sensitive skin. Our carefully selected materials ensure that our jewelry won’t cause discoloration or turn your skin green.
Others
Can I cancel my order?
To cancel your order, you must notify us within 24 hours of placing it.
Once an order has been sent to production, it cannot be canceled under any circumstances.
Do you have a satisfaction guarantee?
Absolutely! At Galloperly, we want you to adore your custom jewelry. That’s why we back every purchase with a 30-Day Money-Back Guarantee.
If you’re not completely happy within 30 days of receiving your order, you can return it for a full refund—no hassle, no stress.
Plus, if your item has any material or craftsmanship defects during this period, we’ll replace it free of charge. If the exact design is unavailable, we’ll provide a similar item of equal value. Your satisfaction and peace of mind are our top priorities! ❤️
How do I take care of my jewelry?
To keep your Galloperly jewelry looking its best, follow these simple care tips:
- Keep it dry – Remove your jewelry before showering, swimming, or working out. Moisture and sweat can speed up wear.
- Avoid harsh chemicals – Perfumes, lotions, and household cleaners can dull the finish or cause tarnishing.
- Skip the chemical cleaners – Strong jewelry cleaners may strip plating and cause damage. A gentle approach is best.
- Polish gently – Use a soft, lint-free cloth to wipe your jewelry and maintain its shine.
A little extra care goes a long way in keeping your pieces beautiful for years to come! ✨
